Returns & Exchanges

Last Updated December 13th, 2022

Our Returns Policy does not affect your statutory rights. 

RETURNS FOR NON-MADE TO ORDER ITEMS

All returns must be postmarked within ninety (90) days of the date of receipt. All returned items must be in be in new and unused condition, with all original tags and labels attached.

All returns over the value of £300 / 300EUR / 400USD / 500CAD / 2500DKK / 350CHF are subject to a 10% restock fee.

RETURNS FOR MADE TO ORDER ITEMS

Items which are made to order and are non-returnable, unless faulty.

In the unlikely event your product has arrived faulty, please email hello@shopmeraki.co with your order number and return request. We are happy to offer a full refund or express replacement for any faulty products. All returned items should meet the below conditions:

-item(s) must be returned in their original packaging with proof of purchase 
-item(s) must be returned within 28 days of receipt.

In instances where a non-faulty item has been approved by meraki. for return, item(s) must meet this additional requirement:

-item(s) must be returned in a re-saleable condition.

RETURN & EXCHANGE PROCESS

To start return or an exchange, please visit https://shopmeraki.co/a/return and follow the instructions provided. If you need assistance please get in touch with customer service hello@shopmeraki.co.

Please do not send your purchase back to the point of distribution. Failure to first obtain a return shipping address will result in returns not being accepted.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Customers in the UK are eligible for free returns.

EXCEPTIONS

The following items cannot be returned:

  • Our gift cards are not returnable or refundable. All our gift cards last for two years from purchase, and can be used in multiple transactions until the credit runs out.
  • The initial delivery and shipping costs.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that has been modified beyond its original specification.
  • Any item damaged in transit to us sent by you. Claims must be initiated by the sender/shipper with the carrier.
  • Any item that is returned more than 90 days after delivery.
  • Any item that has been customised to your specification.
  • Any item that is made to order.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 3-12 billing cycles to appear on your credit card statement, depending on your source of funding. We will notify you by email when your return has been processed.

Please Note

  • Sale / clearance items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
hello@shopmeraki.co